Karrierer

Customer Service:

• • Maintain customer retention by providing first class service.
• • Deal with enquires and complaints and resolving the issue/request.
• • Drive consistency within your internal teams to achieve the highest service levels.
• • Have a strong understanding of the Mystery Shopper programme, Customer Satisfaction surveys and Net Promoter Score (NPS).

Sales:

• • Ensure that targets are achieved and, where possible, exceeded.
• • Analyse Oracle reports to assist you in making key sales decisions.
• • Manage in store devices in order to capitalise on a wider range of products.
• • Confident use of the store’s dashboard to analyse Footfall, Average Transaction Value and conversion, applying this to the store environment.

Visual Merchandising:

• • Following a weekly brief, ensure that this is applied to your store and maintain high visual standards.
• • Attract, engage and motivate customers into making purchases in store by using the latest visual techniques.
• • Making sure that all new product and advertised product is all visible and in the correct locations.
• • Ensure mannequins, displays and windows are updated in accordance with Visual Merchandising guidelines.
• • Retail Management experience would be advantageous.
• • Excellent Time Management skills.
• • Strong verbal and written communication skills.
• • IT skills- Microsoft Outlook, Word and Excel.

Training & Development:

• • Develop existing team members and encourage progression within the company.
• • Hold regular training meetings within store, making sure the team around you are able to maintain the high standards required.
• • Keep track of internal progression, ensuring all personnel complete the relevant E-Assessments.
• • Management development should be prioritised by the use of the in-house Trainee Management Academy.

Skills, Experience, Knoweldege ∓ Benefits

• • UK/International career progression.
• • Company discount.
• • Competitive salary.
• • Bonus scheme.